Russian Language Classes: Procedure & Terms

Your journey to Liden & Denz needs careful preparation. The following guidelines and information should help you to stay clear of any uncertainties and will remind you of some important points to consider when planning a language stay with us.

Booking Procedure

You can sign up either directly on this website or use one of 200 appointed booking agents in over 50 countries. Signing up locally has certain advantages: your booking agent will advice you on airfares, travel insurance and might help you organising your visa. The course fee should be the same as when signing up directly but you will most probably be invoiced in your local currency and you are under full legal cover of your local jurisdiction. On request, we will send you names and addresses of your nearest appointed agents.

If you decide to sign up directly, the easiest way is to use our online signup form. In our download section you will find current data & fee sheets with a paper signup form you can fill in and send us back by email. For all one-to-one courses we require course participants to complete our Needs Analysis Form (included in the online signup form).

In both cases we will confirm within 24 hours of receiving your booking.

You will receive from us (by email only):

  • Your booking confirmation/invoice (immediately)
  • If applicable, your visa support letter (immediately if course lasts 4 weeks or less, otherwise within 3-4 weeks)
  • Your accommodation confirmation (3 weeks prior to arrival)

Please note that if you wish to make changes to your booking after arrival (i.e., changing from a group course to individual lessons), we will charge an alteration fee of EUR 25.

You find our banking details on your invoice.

Procedure for Work Experience Students

Depending on your current level of Russian, you can book a work experience programme with or without a Russian language course. Please use our online signup form either for a combined stay (language course followed by an internship/volunteer work) or for a work-experience stay only. For your convenience you may also print out the work experience booking form and email it back to us.

We further require from you:

  • recent Curriculum Vitae (in English or Russian) with a photograph
  • letter of motivation (in English or Russian)
  • results of our Russian language test

While the language skills required differ for the various jobs,  your conversational ability in Russian needs to be at least at a good Elementary level (A2). We will evaluate your level during telephone or Skype conversation. To qualify for these internships you also need to have a previous working experience or a relevant qualification (or to be in the process of completing a qualification) in the chosen field of interest.

Liden & Denz will confirm reception of the documents in 24 hours.

A work placement confirmation will be sent as soon as we receive the confirmation from the host company/organisation (6 weeks prior to the start of work experience at the latest). The work placement confirmation is composed of two documents: a Letter of Acceptance and a Placement Description Form.

Once the work placement has been confirmed according to the requirements and profile of the participant and of the host Company/Organisation, no programme changes can be made.

Conditions and Terms of Participation

Booking deadlines

For students not requiring a visa to Russia or Latvia, the booking deadline is 1 week prior to arrival for all our centres.

Students requiring a visa to Russia or Latvia should check respective booking deadlines published in the Visa Information Section.

Terms of payment

For short stays payment of the total amount (including enrolment fee) is to be settled not later than 7 days prior to the course starting date by international wire. Bookings with Study visa via Russian Federal Immigration become valid only after we have received the non-refundable enrolment fee, which covers visa and paperwork related expenses. 

Arrival and beginning of tuition

Arrival day is Sunday! All courses start on Monday. Course participants who have booked accommodation through Liden & Denz are met at the airport or railway station and driven straight to their accommodation at no charge.

Lesson length

One lesson lasts 50 minutes.

Cancellation fees

The cancellation fees have been waived for our customers since the pandemic outbreak, but if cancellation occurs when a long-term study visa support has already taken place — the invoiced amount for enrollment and visa related services won't be refunded.  Cancellations should be communicated in writing directly to our central booking office in St. Petersburg or to a local agent.

Accommodation cancellations: 

  • free for host families and shared flat stays

Programme interruption/discontinuance

If a student has to terminate the stay early because of state border or campus closure due to a renewed virus outbreak, it is possible to postpone the unused course and accommodation to a later date with no penalty. A credit note valid for two years will be issued.

Make sure you give a notice in writing to a member of the administration staff or by email to [email protected].

If you have booked your course through an agent, then that agent’s refunds policy shall apply (and not the school’s policy).

Minimum age language courses

The minimum age for all courses is 16 . Students coming with a closed group can be younger than 16, if the group comes with an adult group leader.

Minimum age work experience

The minimum age for Internships is 21, for volunteer work is 18.

Insurance cover

Participants are asked to check their personal insurance protection as they are not automatically insured by Liden & Denz against illness, accident, theft, personal liability, etc. If a booking agent cannot provide adequate insurance cover, we can provide our clients with the services of an international insurer (on request).

Group Courses

If Liden & Denz has to cancel a group course for lack of participants at a particular level a student will receive one-to-one tuition with 75% of booked group lessons during the same period of time. Under no circumstances will the participant receive a refund of the fee.


We do all we can to ensure that students’ requirements are met. However, the fact that the language centres could not provide the type of accommodation preferred does not constitute a case for reimbursement.

  • Host families: Liden & Denz confirms home stay and shared flat accommodation three weeks prior to the course start date. If required, host-family change can be organised after arrival, but only on weekends. If a change is required immediately, fees apply (equivalent to one week accommodation costs).
  • Shared flats: If the arrival day is not Sunday, please note that a pickup transfer is compulsory (required for key handover and instructions).
  • Shared flat damage deposit: A deposit of EUR 200 is secured on arrival at the school, by freezing that amount on the student’s credit card. Upon departure, we will unblock the deposit money the next working day. Costs incurred by damage, breakage or loss will be deducted from the deposit.
  • Work experience students: During the course preceding the work experience, participants can choose between host family stay and shared apartment. As soon as the work experience starts, the participants needs to move into a shared apartment.

Change of programme

Liden & Denz reserves the right to change the programme in an appropriate way in case of riots, strikes, war or other events of force majeure. The provider cannot be held responsible for changes occurring as a result of these events.

Change of workplace (for work experience students)

Once the work placement has been confirmed according to the requirements and profile of the participant and of the host Company/Organisation, no programme changes can be made.

Public Holidays

Our language centres are closed on the following public holidays:

Russian public holidays: JAN 1, 2, 7; FEB 23; MAR 8; MAY 1, 9; JUN 12; NOV 4.

Latvian public holidays: JAN 1; MAR 25, 28; MAY 1, 4; JUN 23, 24; NOV 18; DEC 26.

No lessons are held on these days. Compensation is only provided for One-to-one Courses.

TRKI exam Booking Terms

The exam (both in-house and online) can be booked in advance or last-minute but not later than 3 working days prior to the examination date. TRKI exam cancellation fees: up to 30 days prior to the exam — none; less than 30 days before the exam — 100% of the exam fee. Cancellations should be communicated in writing directly to our central booking office in St. Petersburg or to a local agent.

Books and ebooks

Payment methods

We accept PayPal or AmericanExpress, Discover, VISA and MasterCard cards for payment.

Refund Policy

If you are not 100% satisfied with books purchased with us, we will accept any return shipped to us within 30 days of the purchase date. Please note that if you are returning new books, they must be unused in order to receive a refund.

Ebooks are not eligible for refund, but if the provided file is damaged, please contact us for another download link.

Contact us for return address and refund claims at [email protected]